Delivery options

Next Day Delivery

Next Day delivery service is free with every order. Please select this online at the time of ordering. Next day delivery orders must be completed before 3:30pm GMT and is subject to stock availability. This service ensures you receive priority from the second you place your order, your order is processed first and sent immediately to the warehouse before moving to the dispatch room for prompt delivery.

Please note Next Day delivery is not guaranteed for Saturdays and no deliveries are made on Sunday or bank holidays by our Courier. Once we have dispatched your order with City Link it should arrive next day. Please note we have no influence over this service and although unlikely, delays can occur. No dispatches are made over the weekend.

Guaranteed Saturday Delivery

Guaranteed Saturday delivery is available for just £14.00 (UK orders only). Deliveries are made before 12 noon on Saturdays. Orders must be completed on the Friday before 3.30pm. This option can only be selected at the checkout on Fridays. Please note we have no influence over the postal service and although unlikely, delays can occur.
Next Day Delivery before 9.00am

You may request for Next Day delivery before 9am. This is available for an extra charge. Please select this online at the time of ordering if required, order must be completed before 3:30pm and is subject to stock availability. Next Day delivery before 9am is not guaranteed for Saturdays and no deliveries are made on Sunday or bank holidays by our Courier. Please note we have no influence over the postal service and although unlikely, delays can occur.

International Delivery

We do not provide international delivery.
All orders are subject to security checks.

Please Note:

Orders received before 15:30 UK (3.30pm) will be processed the same day between Monday-Friday and orders received after 15:30 Friday may be processed on the following working day (dispatch is subject to stock availability).

Not available to receive deliveries?

Delivery is usually via City Link or Royal mail. Orders may also require a signature on arrival. If the order does require a signature and there is no one in at your address to sign for it, it will be taken to your local depot and a note will be left for you to notify you of this. The item will be stored at your local depot for at least 7 days waiting for you to collect it. Unfortunately, no instructions can be give to the delivery staff to leave the order else where. Please note that once delivery has been made to your selected delivery address, the goods are then your responsibility.

Which delivery companies do we use?

We use City Link and Royal Mail for deliveries to our customers. Please note that we cannot guarantee the use of any particular courier company.

Delivery times

Most orders are usually delivered within 1-6 working days, depending on the delivery option selected. Occasionally, due to postal delays, they may take longer. Please contact us if you have not received your order, and we will start looking into this for you straight away. We apologise for any inconvenience a delay may cause you.

Site Security

We realise that the internet is based on trust so we make security our number one priority. Our commitment to this will remain prominent for the future.

Your credit card details are sent to Pay Pal’s servers via 128 bit encryption whilst the order is processed. At no point are your credit card details sent over an unsecured connection or stored within our system.

Shopping with us is safe. Once the transaction has been processed your card numbers are automatically deleted and no longer available. Deleting the card numbers offers maximum protection against any fraudulent use. Using you credit card on the internet is becoming regarded as the safest place to shop.
Privacy Policy

All client information given during the ordering process is collected and stored lawfully and in accordance with the relevant data protection acts. All information held on our systems is password protected. We do not use any information given for marketing purposes without your consent. If you are concerned about the confidentiality of any information given, please contact us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

If you register with us, we will need your name, e-mail address and billing address. If you place an order with us and select card payment, we will also need your credit card number and expiry date to process and fulfill that order. We also take your telephone number so that we can contact you in the event of any problems with your orders and we may give this number to couriers who deliver your orders.

When you enter your personal information we will ask you if you would like us to email you about discounts, promotions and new products. If you would, please keep the box ticked when registering and we will place your details on our email list. If you subsequently change your mind about receiving such emails, please contact us and we will remove you from our mailing list.
We will not share any of the personal information listed above with outside parties except to the extent necessary to complete your order.
General

All pictures on our website are the best indication we can give of the original item and are for illustration purposes only. From time to time the manufacturer may make small changes to the design of a product. Due to this, the item/items you receive may have small differences to the picture displayed on the website. The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

All products are subject to stock availability at the time of ordering. While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.
 
Most products available from Poole Instrument are supplied with a 12 month manufacturer's warranty however certain products may have a shorter warranty time such as batteries, which carry a 6 month warranty.

All prices unless stated exclude VAT at 15% and postage and packaging

Prices

Our team at Poole Instrument work hard to ensure that prices quoted and technical specification information is correct. In the unlikely event, we cannot be held responsible for any inaccuracies at any time. Please note that your computer may display old pages from our site which are stored in your own computer's memory from previous visits - it is important you refresh your browser when viewing any pages on our web site to see the current prices and goods available.

Trade and business customers

We are happy to offer discounts and account facilities to companies wishing to purchase from us in bulk. We carry  volumes of all our items in stock and can therefore offer a quick turnaround on any essential requirements you or your business may have. Because of our excellent relationships with leading UK Couriers orders can often be made and received within a 24 hour period. To qualify for a trade account a minimum order quantity of 10 units per item is required.
For all trade enquiries, email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it